Voice over IP (VoIP)

VoIP (Voice over IP) is the transmission of voice and multimedia content over internet protocol (IP) networks. VoIP historically referred to using IP to connect private branch exchanges (PBXs), but the term is now used interchangeably with IP telephony.

Trusted Partner for your business

Call Management

Advanced call management helps you prioritize, hold, route, or block incoming calls. This feature supports your front desk operations and reduces customer frustration. It also improves VoIP call quality and impact.

Greet the caller with a prerecorded message, then provide them with several menu options. For example, users will be asked to press one or say “Service” to be directed to the service department, press two or say “Sales” if they want to speak with someone in the sales department, and so on

Call Routing

With advanced call routing, your company systematizes how they direct incoming phone calls. You can route an inbound call by customer type, purpose, agent performance, and staff availability.

Call Analytics

VoIP runs on many different devices, including desk phones and softphones. That means they can record and process all sorts of call data. These include call session metrics, behavioral trends, individual agent performance, and others.

Call Recording and Rating​

VoIP can make it easy to record phone calls. Having full visibility into your calls can improve customer service and business performance. Record your company’s phone calls