application maintenance and support

For more than 5 years, androomeda has been providing application support and maintenance services to customers and proved to be a professional and reliable partner. we provide it support for companies such as ibm, perkinelmer, ascent jet, and siberian service company. our services can be provided on a 24/7/365 basis. our application support specialists speak english, arabic, spanish, french, hindi, russian, chinese and urdu.

level 1 support

The service desk team registers and prioritizes the queries, collects the comprehensive description of the problems you faced, and either directly solves simple, previously documented issues

level 2 support

Involves a trained technical support team that deals with system troubleshooting, monitors key performance indicators of the system as well as takes care of simple configuration issues.

level 3 support

Involves a team of engineers with deep understanding of the technologies and platforms used in your application. with access to the application’s server side, the team fixes more complex issues.

how do we do that

Androomeda offers application maintenance and support services to ensure your solution demonstrates secure, fault-free operation and fast performance. our team helps customers boost agility and simplify support and maintenance for software development projects, while allowing for continuous improvement and consistency of ux. we generally use a help desk system based on atlassian jira for prioritizing, documenting and routing support issues. the help desk enables our application maintenance and support team to quickly respond to users’ inquiries, check the progress of each task, exchange comments, and track a history of actions for each ticket.

flexibility

Our support engineers provide an individual approach and a variety of engagement models that can be adjusted to your business needs and meet your budget objectives.

proactive monitoring

With our software maintenance and support services, you can get a thorough view of the health of your networks, applications, and security infrastructure before vulnerabilities occur.

scalability

Our team strives to better support customers at scale. we follow our own compliance matrix and service level agreements to deliver solutions that are easy to expand and configure.

eswift incident management

We help keep your enterprise prepared for unexpected disruptions, fix them asap, and return your solution to an operational state.

Androomeda

Androomeda Pvt. Ltd. is a Software Development and Engineering company which is lead by the determined and enthusiastic team to provide the best services to their clients.

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